Privacy Policy

1. Introduction

McDonald Surface Cleaning ("we," "us," or "our") operates the website mcdonaldsurfacecleaning.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

Personal Information

When you book a service, request an estimate, or contact us through our forms, we may collect:

• Full name
• Email address
• Phone number
• Physical address (service location)
• Service preferences and project details
• Any additional information you provide in messages

Automatically Collected Information

When you visit our Site, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymized where possible)
• Device type (mobile, desktop, tablet)

3. How We Use Your Information

We use the information we collect to:

• Process and manage your service bookings
• Respond to your inquiries and provide customer support
• Send you service confirmations, reminders, and updates
• Provide accurate estimates for cleaning services
• Improve our website and services
• Analyze site usage and performance
• Comply with legal obligations

4. Cookies & Tracking

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Essential cookies: Enable core site functionality (e.g., session management, security)
• Analytics cookies: Help us understand how visitors interact with our Site
• Preference cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our Site. When you first visit, a cookie consent banner allows you to accept or decline non-essential cookies.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted third-party vendors who assist us in operating our Site and conducting business (e.g., email services, hosting)
• Legal requirements: When required by law, court order, or governmental regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are retained for a reasonable period to support customer service and business operations. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information below.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., Facebook). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete the data.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.